Cancellation and refunds

Ordering

Scope, price, deadlines and payment are confirmed in writing. This website does not accept online payments.

Consumer withdrawal

For a distance service contract, the consumer normally has 14 days from conclusion to withdraw where applicable. A bespoke brief alone does not remove this right. If the consumer expressly requests an early start, a proportionate amount may be payable for work performed. Loss of the right after full performance requires the legally required prior consent and acknowledgment. Digital content supplied without a tangible medium requires the applicable express consent, acknowledgment and contractual confirmation.

How to withdraw

Send an unequivocal statement to info@mazzeomediagroup.com · +359 888 39 49 49 or our registered address. Include your name, address/contact, contract reference, contract date and the statement that you withdraw. Date and signature are needed when submitted on paper. No card details are required.

Refunds and complaints

For valid withdrawal, amounts due are refunded within 14 days of notice using the same payment method unless another method is expressly agreed without cost. An advance is not automatically non-refundable. Report non-performance or defects with the contract reference and description; mandatory statutory remedies remain available.

Business clients

Termination is governed by the agreed contract. Services do not involve physical returns. Advertising-platform expenses are governed by the agreement and platform rules.

Company details · info@mazzeomediagroup.com · +359 888 39 49 49

01.10.2026